Have Questions? We’ve Got Answers
Frequently Asked Questions
Find answers to questions about Hotel Zephyr near Pier 39, including amenities fee, parking, check-in times, rooms and pet policy.
-
What is the Guest Amenities Fee?
Hotel Zephyr charges an additional fee of $35 +tax per room night to offer guests a wide range of services and exclusive deals, including:
- Complimentary guest room WiFi and public areas
- Complimentary artistic postcard
- Complimentary in-room coffee and tea
- Two complimentary welcome water bottles upon arrival with sustainable water dispensing station
- Complimentary s’mores kit (one per stay, on request from 6-10pm, based on availability)
- Complimentary Game Room activities
- Access to fitness center (24/7)
- Discounts at most Zephyr Walk Stores
- Discounts at Pier 39 partner restaurants
- 15% off at Simco Family Restaurants (Fog Harbor, Pier Market, Eagle Cafe, Wipeout, Crab House)
- 10% off food and drinks at Cioppino’s
- 10% off at Capurro’s
- 2 for 1 wine tasting at select wineries in Napa and Sonoma
- 5-15% off select tours including City Tours, Muir Woods/Sausalito, Winery and Bay Cruises.
-
How many rooms are in the hotel?
Hotel Zephyr has 361 guestrooms.
-
Does the hotel offer Electric Vehicle (EV) charging?
Absolutely! Keep the adventure electric and enjoy handy on-site EV chargers to ensure your car stays topped up and ready for the next stop on your California road trip.
-
What are the check-in and check-out times?
Check in is 4:00 pm on the day of arrival and check out is 11:00 am on the day of departure.
-
What type of beds are in the rooms?
All rooms have either a king size bed or two double beds.
-
Does the hotel have connecting rooms?
We have 32 sets of connecting rooms (either double beds or one king bed per room).
-
Does the hotel have smoking rooms?
No, smoking is not permitted in any of our rooms or public spaces. A cleaning fee of $350 will be charged to any room found to have been violating this policy.
-
Do any rooms have hot tubs or Jacuzzis in them?
No.
-
Are the rooms air conditioned?
Yes, all the rooms are air conditioned and have individually controlled thermostats.
-
Do the rooms have tea/coffee makers?
Yes, all rooms have a Keurig coffee maker.
-
Do the rooms have irons and ironing boards in them?
Yes.
-
Do the rooms have refrigerators and microwaves in them?
Refrigerators are available in all guest rooms and microwaves are located near the water and ice machine areas.
-
Does the hotel have parking?
Yes, the hotel has a parking structure on-site. Parking charges per day apply with in-and-out access.
-
What is the charge for overnight parking?
For guests, overnight self parking is $65 +tax; hourly self-park runs $15 per hour.
-
Does the hotel have parking for vans or RVs?
Currently, we do not offer parking for RVs. Vans are permitted and must be sure to use only a single space to accommodate all guests.
-
Does the hotel have ADA compliant rooms?
Yes, rooms are suitable for guests who use wheelchairs and the rooms can be equipped for those with visual and hearing impairments.
-
Does the hotel have a gym?
Yes, our fitness center is open 24 hours 7 days a week. It’s equipped with premium LifeFitness® machines and bikes, an assortment of free weights, and strength machines. Plus, yoga mats, and Bosu balance trainer.
-
What kind of view does a Bay View room provide?
These rooms provide a full view of the bay, Alcatraz and Pier 39.
-
Do any rooms have balconies?
Select rooms have balconies.
-
Is there a place to store luggage?
Yes, luggage can be checked at reception while you are waiting for your room or after check out.
-
Are there safes in the rooms?
Yes, each room has a safe large enough for a standard size laptop and small valuables.
-
Is there a restaurant in the hotel?
Our Zephyr Walk offers several food outlets steps from your door.
-
Is the hotel pet friendly?
Yes, our canine friends are welcome at one dog per room with a $50 flat fee per dog, per night.